III. Industry Sponsored Helplines 38
Insurance Information Institute
www.iii.org
INDUSTRY SPONSORED HELPLINES
National helplines
National Insurance Crime Bureau
1111 East Touhy, Suite 400
Des Plaines, Illinois 60018
Key Executive: Roger Morris
847-544-7085
Hotline: 800-Tel-NICB (835-6422)
Text: Keyword “Fraud” to TIP411 (847411)
The National Insurance Crime Bureau is the nation’s
leading not-for-prot organization dedicated exclusively
to preventing, detecting and defeating insurance
fraud and vehicle theft through information analysis,
investigations, training, legislative advocacy and public
awareness. The NICB is supported by more than 1,100
property/casualty insurers and self-insured companies
dedicated to combating insurance crime. The NICB
gives people the opportunity to help stop insurance
crime by reporting suspected fraud via a toll-free
hotline, texting from a cell phone or at www.nicb.org.
State helplines
Illinois
Illinois Insurance Hotline
217 East Monroe Street, Suite 110
Springeld, Illinois 62701
Key Executive: Kevin Martin
217-789-1010
Helpline: 800-444-3338 (In state)
The Illinois Insurance Association manages a toll-free
helpline called the Illinois Insurance Hotline. It provides
general consumer information, handles consumer
complaints and distributes free brochures on all lines
of insurance.
Massachusetts
Insurance Library Association of Boston
156 State Street
Boston, Massachusetts 02109
Key Executive: Glenn J. Cryan
617-227-2087 FAX: 617-723-8524
gcryan@insurancelibrary.org; shart@insurancelibrary.org
www.insurancelibrary.org
The Insurance Library Association of Boston (ILAB)
founded in 1887, is a non-prot insurance association
that has an extensive insurance library on all lines of
insurance.
Supported by a membership of some 300, representing
26 states, the library facilitates insurance reference and
research work for members as well as for consumers
and students. In particular, they have textbooks,
manuals, forms, and insurance legal treatises. An
index of insurance-related journals is maintained and
available for members to search. Consumers often use
The Library for tracing insurance companies that have
changed their names or merged with other companies
so that policyholders may “nd” their coverage, or for
Financial Stability Ratings when choosing an insurance
company. Law rms tend to use The Library for legal
resources related to coverage issues and as a source
for specimen forms. Insurance Companies use The
Library for statistical information on the industry for
benchmarking and policy development as well as for
legal research. Producers nd The Library’s resources
valuable for clients and also take courses and seminars
on insurance related topics at The Library.